Your opinion about the service provided by SPC Credit Union staff is needed. And, we are willing to pay you to give it to us!
Members of SPC are eligible to participate in the MemberShoppers mystery shopping program. As a member-owner of the Credit Union you have a special interest in making sure our employees give you and other members the best possible service available. That's why we are asking you to evaluate our service as part of your routine branch visits and calls.
Mystery shopping is not difficult. In fact, anytime you call the Credit Union, you are already consciously or subconsciously evaluating the service you are receiving. Now, we want you to tell us about your experience. As a mystery shopper, we will ask you to observe or listen for certain things. Then, log on to a website and fill out an easy-to-complete form and you are done. When your shop is complete, the Credit Union will credit $10 to $25 to your account, depending on the type of shop you have completed. It’s that easy!
SPC has contracted with MemberShoppers, a respected provider of mystery shopping services to credit unions across the country to coordinate this program. We do this to ensure each of your evaluations is confidential. Employees will not know which member evaluated their service. To read more about the program, please go to www.MemberShoppers.com.
Sound interesting? If so please click here to apply to be a mystery shopper.
When applying you will be asked to create a user name and password and to enter your contact information and our Credit Union name. (This information will ensure that you receive payment for the shops you complete, but at no time will you be asked to give your account information.) When prompted for a validation code, enter the word SPC.
After completing the online application, you will be asked to take a short tutorial that will help you understand what you will need to do during your mystery shop. Soon after successfully completing the tutorial, you will receive another e-mail from MemberShoppers containing your first mystery shopping assignment. While you are waiting for the assignment, you can log into the MemberShoppers website to review more information about your upcoming assignment. Space is limited in the program, so if you are interested, apply today.
We hope you will help us serve you even better!
Please Note: Board members as well as former and current employees of the Credit Union and their family members are not eligible to participate in the mystery shopping program.